Contact Us

Call or email

+61 7 5661 3010


Open Hours

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 6pm
Saturday: 9am – 6pm
Sunday: 9am – 5pm

School Holiday Open Hours

Open till 9PM on the following days

Friday 2nd of July

Saturday 3rd of July

Friday 9th of July

Saturday 10th of July

Refund Policy

Please note: We are not able to process refunds on site.

We do not offer refunds due to change of mind.

Once the session has started, we cannot offer a refund.

A refund can only be requested due to technical issues where we are at fault.

Online ticket purchases: Online ticket purchases cannot be refunded due to change of mind. If you are unable to attend your booked date/time, a new booking date/time can be arranged or a voucher can be given.

Deposits for birthday party bookings or Booking out the centre are non-refundable

If your booking needs to be cancelled by us for any reason such as an unforeseen store closure you will be contacted to either reschedule or offered a refund.   

Arcade credits cannot be exchanged for a Holographic Experience. Arcade Credits cannot be exchanged for money

Merchandise purchases can be exchanged but not refunded