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Contact Us

Call or email

PHONE
+61 7 5661 3010

EMAIL
DinosaurWorld@Holoverse.com.au

Open Hours

Monday: 10am – 5pm
Tuesday: 10am – 5pm
Wednesday: 10am – 5pm
Thursday: 10am – 5pm
Friday: 10am – 6pm
Saturday: 9am – 6pm
Sunday: 9am – 5pm

Holiday Hours

Friday the 15th: 10am-4pm 
Saturday the 16th: 10am-4pm 
Sunday the 17th: 10am-4pm 
Monday the 18th: 10am-4pm 


Monday the 25th: 10am-4pm 

Refund Policy

Please note: We are not able to process refunds on site.

We do not offer refunds due to change of mind.

Once the session has started, we cannot offer a refund.

A refund can only be requested due to technical issues where we are at fault. Such issues must be deemed technical issues by staff during the time of your visit 

Online ticket purchases: Online ticket purchases cannot be refunded due to change of mind. If you are unable to attend your booked date/time, a new booking date/time can be arranged or a voucher can be given.

Deposits for birthday party bookings or Booking out the centre are non-refundable

If your booking needs to be cancelled by us for any reason such as an unforeseen store closure you will be contacted to either reschedule or offered a refund.   

Arcade credits cannot be exchanged for a Holographic Experience. Arcade Credits cannot be exchanged for money

Merchandise purchases can be exchanged but not refunded